Refund policy

Refund Policy

LUMORA sells digital wallpaper packs. Files are delivered by email
immediately after purchase and are downloaded, not shipped.

BECAUSE THESE ARE DIGITAL FILES

Once a download link has been delivered and used, the product cannot be
returned the way a physical item can. For that reason, completed downloads
are generally not refundable.

WHEN WE WILL REFUND YOU IN FULL

We will issue a full refund, or send a corrected file, if any of the
following apply and you contact us within 14 days of purchase:

- The download link did not work, or the file failed to download.
- The file is corrupted, incomplete, or will not open.
- The pack does not contain what the product page said it contains.
- You were charged more than once for the same order.

We would rather fix the problem than keep money for something that did not
work. If a file is faulty, tell us and we will make it right.

WHAT IS NOT COVERED

- Changing your mind after downloading the files.
- Buying the wrong pack when the contents were described accurately.
- Personal taste — wallpapers you no longer like.

EU AND UK CUSTOMERS

Digital content is supplied immediately on purchase. By completing your
order you agree to immediate delivery and acknowledge that the statutory
14-day right of withdrawal no longer applies once the download has begun.
Your rights in respect of faulty or misdescribed content are unaffected.

HOW TO REQUEST A REFUND

Email us from the address you used at checkout, with your order number and
a short description of the problem. We reply to every request and aim to
resolve it within 3 business days.